Dashboard Error: "Internal Error Code:5001 java.lang.Exception: INTERNAL_ERROR: Error Occurred while invoking ajax/AJAX_getDboardCompByID Possible cause could be wrong parameters." in Instantis EnterpriseTrack (Doc ID 2072819.1)

Last updated on MARCH 14, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 9.0.0.0 and later
Instantis EnterpriseTrack - Version 9.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to view or edit Dashboards, the following error occurs:
"Internal Error Code:5001 java.lang.Exception: INTERNAL_ERROR: Error Occurred while invoking ajax/AJAX_getDboardCompByID Possible cause could be wrong parameters."

The issue can be reproduced at will with the following steps:

1. Log into Instantis EnterpriseTrack with user that has access to Dashboards
2. Navigate to Dashboards
3. Executive and Project Dashboards do not display charts, and contain errors where charts should be
4. Navigate to Dashboards Manage
5. Select either Project or Executive Dashboards under Global Dashboards
6. Error in submission page displays

Cause

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