Unable to Deploy, View XSL, and Preview Documents in Document Designer

(Doc ID 2073797.1)

Last updated on NOVEMBER 08, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

When experiencing this issue, you will be able to observe all of the symptoms listed below:

  1. Not being able to deploy any documents in Document Designer. The error that is received is shown below:
    Error in transforming XML. Detail not available.

  2. Not being able to preview any documents in Document Designer. The error that is received is shown below:

    {
    "title":"There was a problem while printing the template.",
    "type":"HTTP://www.w3.org/Protocols/rfc2616/rfc2616-sec10.html"
    }

  3. Not being able to preview the XSL in Document Designer. The error that is received is shown below:
    Error in transforming XML. Detail not available.

  4. Not being able to deploy Email Templates. The error that is received is shown below:
    The email template was not deployed because of errors.

  5. Not being able to preview Email Templates. No error is shown to the user but in the bm.log we can observer the following error:
    Error in transforming Xml.
    java.lang.NullPointerException

  6. Not being able to preview the XSL in Email Templates. The error that is received is shown below:
    Error in transforming XML. Detail not available

  7. Not being able to preview or print in Document Engine. The error that is received is shown below:
    Error in transforming Xml. Detail not available.
    Error in processing data. Please modify XSL file.

  8. Not being able to deploy in Document Designer.
    The error that is received is shown below:
    Could not initialize the transformer.

Changes

Upgrade to 2015 R1 or newer.

Cause

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