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OSN not Loading and Blank Page Returned for "Employee" Users After Enabling "Outside Users" (Doc ID 2073854.1)

Last updated on APRIL 05, 2023

Applies to:

Oracle Social Network Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

After enabling the outside users for Oracle Social Network (OSN), when Employee users attempt to access OSN in Sales Cloud or by URL in the browser directly,  only a blank page is returned.

When clicking the "Social" tile or link in the FAPPS UI, the OSN window attempts to open but does not.  You simply see the spinning indicator which is used to indicate loading. There is no error.

Cause

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