Data should be displayed , but encounter error: "Digital Profile information is not available for this contact" (Doc ID 2074040.1)

Last updated on NOVEMBER 05, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

The Contact Digital Activity Tiles in Sales Cloud have stopped displaying the Digital Activity information from Marketing Cloud.
The tiles are displaying the message "Digital Profile information is not available for this contact" for all Sales Cloud contacts.

Cause

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