Deliverability: Spam Complaint Reduction Strategies
(Doc ID 2074266.1)
Last updated on JUNE 14, 2021
Applies to:Oracle Eloqua Marketing Cloud Service - Version 9 to 10 [Release 9 to 10]
Information in this document applies to any platform.
Spam complaints are a major factor in determining inbox placement. When recipients hit the spam button, even in small numbers, sender reputation dips, resulting in messages being filtered to the bulk folder. Sometimes it results in delayed or blocked delivery. Recipients hit the spam button when they don’t want your messages anymore or because they receive a message that is unexpected or from a brand that they don’t recognize. Here are some strategies for keeping spam complaint numbers low.
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