My Oracle Support Banner

Transactions Status Tracker Not Showing Accounting Status for A User (Doc ID 2074683.1)

Last updated on MARCH 22, 2021

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Transactions

ACTUAL BEHAVIOR
---------------
For one user (UserA) Status Tracker in the transactions UI correctly shows, Accounted: Yes, Posted: Yes. For another user (UserB) Status Tracker in the transactions UI shows, Accounted: No, Posted: No.

EXPECTED BEHAVIOR
-----------------------
Transactions which have been accounted and posted should show Accounted: Yes, Posted: Yes for all users.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Review the transaction from the UI as UserA
2. Review the same transaction from the UI as UserB

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot trust the system is showing accurate information.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.