Task creation through "LOG A CALL" fails in Mobile when due date is provided (Doc ID 2074895.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Oracle Sales Cloud for Mobile

ACTUAL BEHAVIOR 
---------------
Users who log a call on Mobile Sales Application who select due date in creation page are returned to the home screen after pressing done and no activity is logged on the Account.

Workaround: Do not select Due Date (leave blank) and the problem does not occur.

Problem with workaround: Customer removed the Due Date field from the Mobile Sales App Create/Edit Layout to avoid this from happening. Note: Because we removed this, users cannot assign a due date to any task as both the Log a Call Activity and Task Activity utilize the same screen layout in App Composer. 

EXPECTED BEHAVIOR
-----------------------
Customer wants to be able to create tasks using Log a Call with Due date field populated on Mobile UI 


STEPS TO REPRODUCE
---------------

1. Search for and select Customer
2. Once in Customer, select Contacts from bottom tray
3. Select Contact
4. Press … for Menu
5. Select Log a Call
6. Enter Subject
7. Change Type to Meeting
8. Select Due Date
9. Press Back Arrow, leaving today’s date as the default
10. Enter Description
11. Press Done
12. User is returned to the App Home Screen and the Activity is not logged. No error messages provided during the steps to indicate any failure.
13. If due date is not entered, the task gets created.
14. If same task is edited and due date is added, again it shows the same behavior, it goes back to home screen.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms