OSC For Outlook First Synchronization Script Run-time Error (Doc ID 2075092.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

When attempting to run first synchronization, the following error occurs.

ERROR
-----------------------
[ERROR] [Tray Icon]: Internal error: Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator.

log.0000.txt will have lines like this:

[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: type_descriptor.js(800,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: widget_descriptors.js(1594,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: type_descriptor.js(695,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: type_descriptor.js(695,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: type_descriptor.js(695,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: type_descriptor.js(695,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: customization.js(89,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: customization.js(89,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: customization.js(89,3) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [Script Engine]: application_script.js(226,1) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)
[15-10-28 17:30:59.467847,T792] [ERROR] [first chance exception]: class scripting::execute_exception: application_script.js(226,1) : Script run-time error. Could not find field with id 'PrimaryURL'. (type_id: salesParty) (Error en tiempo de ejecución de Microsoft JScript 0x800a139e)



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install OSC for Outlook
2. Run first synchronization
3. Internal error at the end of synchronization



Cause

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