Unable To Open The Document In Document Designer "Internal Server Error"

(Doc ID 2075109.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.


When attempting to open a document in Document Designer, either the loading dialog icon spins indefinitely ('clocks'), or it throws an error similar to the below image:

Either way, the document's content cannot be edited in any way.


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