Engagement Engine: What rule events do we track to determine when a chat is not being offered due to agent availability? (Doc ID 2077201.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

What Engagement Engine event do we use to tell us when an engagement engine rule is matched? We want to combine this with the “eeOffered” event so we can determine when a chat is not being offered due to agent availability.
 

Solution

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