Web Services v1.0 Error: [Could not validate the sessionId. Please provide a valid session Id or try to login again.] (Doc ID 2077266.1)

Last updated on JUNE 24, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to send a SOAP request back to CPQ Cloud using web services 1.0, the call fails with the following error:

SOAP fault from Item: COMMERCE-ERR Could not validate the sessionId. Please provide a valid session Id or try to login again.

When attempting to manually test the SOAP request within the web service test page, we see a response similar to what is shown below:

<SOAP-ENV:Fault xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/">
    <faultcode xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">soapenv:Server</faultcode>
    <faultstring>COMMERCE-ERR:Could not validate the sessionId. Please provide a valid session Id or try to login again.</faultstring>
    <detail>
        <bm:fault xmlns:bm="urn:soap.bigmachines.com">
            <bm:exceptionCode>COMMERCE-ERR</bm:exceptionCode>
            <bm:exceptionMessage>Could not validate the sessionId. Please provide a valid session Id or try to login again.</bm:exceptionMessage>
        </bm:fault>
    </detail>
</SOAP-ENV:Fault>

Cause

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