Clicking Refinement Links for SKUs Does not Refine the Products (Doc ID 2078599.1)

Last updated on NOVEMBER 19, 2015

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On the search results page the refinement links appear on the page. Clicking some, for example Price, does refine the product results while clicking others, for example Color, does nothing.

The issue can be reproduced with the following steps:
1. Search for for a type of product, for example Pillows. The search results page is shown with many products and refinement links are present.
2. Click a Price Range link, this refines to the subset of the facet chosen.
3. Remove the refinement.
4. Click the Color facet.
5. Nothing happens.

Cause

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