Sales Cloud - Service Cloud Integration - Service Requests (Doc ID 2079278.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.10.0.0 version, CX Integration

Sales Cloud - Service Cloud Integration

Can you please let us know if the below integration feature is available in Release 10 or Release 11 of Sales Cloud:

Use Case
Allow Sales Manager to Create/View and Search (no Update) Service Requests in(from) RightNow for a Contact from Simplified UI and Mobile app of sales cloud.

We understand that similar one is available for Account but not for Contact in Rel10. Can you please confirm on when the above feature can be made available.

 

Solution

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