Last updated on APRIL 28, 2016
Applies to:Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.
Few of the customers reporting that they want to remove irrelevant mentions from the topic which does not impact their analysis on data that gets captured. According to them, having irrelevant messages showing up in the dashboard impacts their reporting KPIs so when they manually remove these mentions, it's done via CSV which doesn't necessarily help because the dashboard doesn't get updated.
Customer is expecting an option that could allow them to hide snippets from the analysis. Similar to Less Like This / More Like This functionality at snippets level, if there is an option for customer to hide it from dashboard when they are running the analysis, it might help them visualize their analysis from the topic better and they meet their KPIs without going through the trouble of manually doing this analysis in excel.
LISTEN -> DASHBOARDS ->(select the topic)-> SENTIMENT -> Open the Snippets -> (you will find options 'more like this' & 'less like this' )
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