Outlook - Cannot Add Product Groups On Lead Records

(Doc ID 2079853.1)

Last updated on NOVEMBER 19, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

ACTUAL BEHAVIOR
---------------
The user is not able to add Product Groups to leads in Outlook

EXPECTED BEHAVIOR
-----------------------
The user should be able to add Product Groups to leads in Outlook

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Outlook
2. Open Lead record
3. Notice you cannot add Product Groups

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot add product groups

Cause

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