No Worklist Notifications Nor The Email Notifications Sent To Approver In 'AbsencesApprovalsTask (Doc ID 2080446.1)

Last updated on NOVEMBER 20, 2015

Applies to:

Oracle Fusion Absence Management Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Goal

On : 11.1.9.2.0 version, Approvals

No work-list notifications nor the email notifications sent to approver in 'AbsencesApprovalsTask

When Line Manger initiates the action 'Manage Absence Records', then there are NO Approval notification sent to approver (HR), However Absence Record is saved & status of applies Absence Type is ‘Awaiting Approval’. There are no worklist notifications nor are the email notifications sent to approver (HR).

We have requirement- If HR or Line Manager Initiates the 'Manage Absence Records' Action, then there are 2 different approval processes.

1) HR execute Manage Absence Records Action then, (Manage Person Page)
- Auto Approve
- FYI to Payroll (Abstract Role)

2) Line Manager execute Manage Absence Records Action then, (Manager Dashboard)
- Approval to HR (Abstract Role)
- FYI to Payroll (Abstract Role)

When HR initiates the transaction WF works fine.

When Line Manger initiates the actions, then there are NO Approval notification sent to HR, However Absence Record is saved & status of applies Absence Type is ‘Awaiting Approval’. There are no worklist notifications nor are the email notifications sent to HR.
I have attached screenshots for your reference. (Doc ‘HR & Line Manger Transaction Screenshots’)

We have configured rules in BPM under Task ‘AbsencesApprovalsTask’
HR rule name – ‘Jasper_ManageAbsence_HR’ (HR execute Manage Absence Records Action)
Line Manger rule name – ‘Jasper_ManageAbsence_Manager’ (Line Manager execute Manage Absence Records Action)
I have attached screenshots for rules from BPM (Doc AbsencesApprovalsTask Rules)

Please Note:
All rules in task ‘AbsencesApproval’ are INACTIVE
 

Solution

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