OUTLOOK : Missing Activity Data (Doc ID 2080549.1)

Last updated on JUNE 23, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 to 11.1.11.1.0 [Release 1.0]
Information in this document applies to any platform.

Goal

issing Activity Data  

user have removed tasks from their to do list within Outlook using CRM Outlook Plugin then synchronize Outlook within Sales Cloud. Deletion of the task was propagated in the sales cloud application.
Tasks were restored from Outlook but not all the information associated could be bring back (Account, Contact and Description are empty).
Is there any way of recovering the lost data?

Solution

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