Unable To Print Documents with Error [Could not initialize class com.bm.xchange.external.client.BMProcessCommunicator] (Doc ID 2080670.1)

Last updated on MARCH 23, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2015 R1 and later
Information in this document applies to any platform.

Symptoms

Users cannot print any documents for any quotes and encounter the error message shown below:

An unknown error (class java.lang.NoClassDefFoundError) has occurred. Please contact your system administrator.
To help us track this error, please note the date and time in your report: 2015-11-18 09:22:00.
Could not initialize class com.bm.xchange.external.client.BMProcessCommunicator

Users cannot preview the documents in doc engine with the error message shown below:

 

Cause

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