Outlook Crashing when moving email to folders (Doc ID 2081221.1)

Last updated on JANUARY 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook, One of the customers' client user is having Outlook crash when emails are moved to any folder. When OSC for Outlook plugin is uninstalled it works fine.
Outlook is unusable at the moment.
Customer is using Outlook 2013


EXPECTED BEHAVIOR
-----------------------
Oracle Sales cloud for Outlook plugin should not result in Outlook crash, and work consistently for Outlook 2010 and 2013.

Cause

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