Activities List For Contact Shows Tasks That Aren´t Related To The Contact

(Doc ID 2081651.1)

Last updated on NOVEMBER 24, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Activity Management, Activities List for Contact shows Tasks that are not related to the contact.
Experience irregularities with the All Activities view of a Contact. There are a lot of tasks shown that are not related to the contact.
If go to the Contact directly via Contacts page and then to the activities subtab there are only shown tasks that are related to the contact.



STEPS
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The issue can be reproduced at will with the following steps:

Go to Activities and Open a task:
Go to the contacts subtab of the task:
Click on the contact name and go to the activities subtab of that contact:
Under all tasks there are a lot of tasks shown, which are not related to the contact.



BUSINESS IMPACT
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Due to this issue, users experience irregularities with the All Activities view of a Contact

Cause

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