Cannot Perform Action Due to Expired Password [INVALID_OPERATION_WITH_EXPIRED_PASSWORD] (Doc ID 2081793.1)

Last updated on DECEMBER 10, 2015

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 11.0 and later
Information in this document applies to any platform.

Symptoms

When a user runs an action with integrations, it produces an error: INVALID_OPERATION_WITH_EXPIRED_PASSWORD.

For Example:

A specific user attempts to Approve a Quote, they will receive the error:

Could not perform Action: Approve
Could not perform Action: Submit for Approval During commerce integration Process ID: 1234567, Name: SFDC Quote - Upsert An error occurred while communicating with the partner site.
Error message from the partner site:
INVALID_OPERATION_WITH_EXPIRED_PASSWORD: The users password has expired, you must call SetPassword before attempting any other API operations

Changes

No active changes in Oracle CPQ. In Salesforce, there are settings that can determine when a password will expire.

Cause

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