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Error When Adding an Existing User [An Unknown Error ( has occurred. Please contact your system administrator] (Doc ID 2081832.1)

Last updated on JANUARY 29, 2019

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 to 2015 R2 Update 6 [Release 2014 to 2015]
Information in this document applies to any platform.


When attempting to add a user (Full/BuyAccess Logins) which already exists on a site that is integrated with OSC, the expected error is "This User already Exists".  Instead, the following Null Pointer Exception error is returned: 

An Unknown Error ( has occurred. Please contact your system administrator

Due to this issue, when attempting to create a new user that already exists, the Creator does not know why this error is occurring.


A site integrated with OSC is upgraded to any Oracle CPQ Cloud 2014 R2 or later version.


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