Why has an Email been Sent in Plain-Text Format to All Contacts? (Doc ID 2082060.1)

Last updated on MARCH 15, 2016

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

 All contacts have received an email in plain-text format instead of HTML, including contacts who do not have this specified on their contact record (under Preferences).

Cause

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