OUTLOOK: New Contact Button is Showing Outlook Native Layout Instead of Oracle Sales Cloud (Doc ID 2082204.1)

Last updated on APRIL 28, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When opening a contact in Outlook it starts with native not Sales Cloud Contact

Cause

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