Shipping Address Fields Can't Be Edited on Checkout (Doc ID 2085270.1)

Last updated on SEPTEMBER 30, 2016

Applies to:

Oracle Commerce Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

When navigating to the check out page, the fields for the shipping address are not editable. There is line below the shipping address that states:

On the form, the billing address fields can be edited.

The same issue can occur when adding an address in My Account > My Address Book.  The fields are not editable thus unable to add an address.

Cause

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