Outlook Sync Issue: Team Members on Opportunity not syncing (Doc ID 2085292.1)

Last updated on MAY 03, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook

Outlook Sync Issue: When running sync from Outlook to OSC, all team members on a new opportunity are not synced, only owner of the opportunity is synced to OSC.

However, when syncing from OSC to outlook, the team members syncs fine.

The are no errors when this sync doesn't occur.

STEPS
-----------------------
The issue can be reproduced using the following steps:
1.Create a new opty in Outlook
2.Add team members to the Opty apart from owner.
3.Run 'Sync local' to push the Opty to OSC, all team members are not seen on the opty in OSC



Cause

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