Inconsistent "Unapplied Amount" On Unapplied Receipt Register, Manage Receipts User Interface, and Receipt Search

(Doc ID 2085324.1)

Last updated on DECEMBER 03, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version and later
Information in this document applies to any platform.


On : version, Process Customer Payments-Process Receipts

For some receipts, the Unapplied Receipt Register, Manage Receipts UI, and Receipt Search are showing different "Unapplied Amount"

The Unapplied Amount should be consistent throughout.

The issue can be reproduced at will with the following steps:
1. Navigate to Manage Receipts and search for a Receipt Number
2. Unapplied Amount column shows an amount
3. Drill into the receipt by clicking the receipt number. Unapplied Amount shows a different amount
4. Run the Unapplied Receipts Register, Unapplied Amount shows the correct unapplied amount.

The issue has the following business impact:
Due to this issue, users cannot rely on the Unapplied Amount for accurate value.


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