Inconsistent "Unapplied Amount" On Unapplied Receipt Register, Manage Receipts User Interface, and Receipt Search (Doc ID 2085324.1)

Last updated on DECEMBER 03, 2015

Applies to:

Oracle Fusion Receivables Cloud Service - Version 11.1.8.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.8.0.0 version, Process Customer Payments-Process Receipts

ACTUAL BEHAVIOR
---------------
For some receipts, the Unapplied Receipt Register, Manage Receipts UI, and Receipt Search are showing different "Unapplied Amount"

EXPECTED BEHAVIOR
-----------------------
The Unapplied Amount should be consistent throughout.

STEPS
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The issue can be reproduced at will with the following steps:
1. Navigate to Manage Receipts and search for a Receipt Number
2. Unapplied Amount column shows an amount
3. Drill into the receipt by clicking the receipt number. Unapplied Amount shows a different amount
4. Run the Unapplied Receipts Register, Unapplied Amount shows the correct unapplied amount.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot rely on the Unapplied Amount for accurate value.

Cause

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