Click to Call Cloud calls not always routing to correct destination department (Doc ID 2085632.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Symptoms

On : NA version, Call Infrastructure

ACTUAL BEHAVIOR
---------------
Calls to call link getting split at destination

EXPECTED BEHAVIOR
-----------------------
All calls should terminate at one department only


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, calls going to incorrect departments

Cause

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