Direct Contacts are read only in Outlook (Doc ID 2085736.1)

Last updated on DECEMBER 31, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Microsoft Outlook

ACTUAL BEHAVIOR  
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After double clicking on a shared Sales Cloud contact in Outlook, error is displayed as "this record is read-only based on the rules established by your administrator"
This is a direct contact as per Doc 2005032.1 and are editable in SUI

EXPECTED BEHAVIOR
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Direct contacts should be editable in Outlook

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to Outlook, open Contacts, select the contact and double click on it.
2. Receive error.

Cause

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