Outlook Sync Issues After R10 Upgrade - 0x80070057 Outlook Data File: Unknown error (Doc ID 2085844.1)

Last updated on JANUARY 19, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : REL10 version, Microsoft Outlook 2013

When attempting to Synchronize,
the following error occurs.

ERROR
-----------------------
Oracle Sales Cloud for Outlook has encountered an error. Please contact your system administrator


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. install OSC for Outlook addin
2. Open Outlook
3. Fill in the credentials and URL
4. Perform 1-st synchronization
5. Error occurs



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms