No Access To Cloud Services With Valid Cloud CSI (Doc ID 2086189.1)

Last updated on JANUARY 24, 2017

Applies to:

Oracle Responsys Marketing Platform Cloud Service - Version 5X and later
Information in this document applies to any platform.

Symptoms

On : Mos Cloud Portal, 15.4

When attempting to log an SR for Oracle Responsys Marketing Platform Cloud Service
the following error occurs.

ERROR
-----------------------
<If you have purchased Cloud Services for this product use the "Switch
to My Oracle Support" link in the page header and a log a "Contact Us"
Serivce Request through that site>>


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log into My Oracle Support Cloud Portal
2. Press Create SR button
3. Get error in Problem Description panel, unable to proceed further

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot log Technical SRs for Oracle Responsys Marketing Platform Cloud Service

Cause

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