Global Resource Custom Fields Showing Empty Values on Resource Listing Page (Doc ID 2087306.1)

Last updated on DECEMBER 10, 2015

Applies to:

Instantis EnterpriseTrack - Version 15.1.0.0 and later
Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
User has defined 7 custom defined fields with type - Global Resource

Resource OBS 1 ResourceName1
Resource OBS 2 ResourceName2
Resource OBS 3 ResourceName3

...
etc.

And has record with values input, but the values were not listed in the Resource Listing page.

EXPECTED BEHAVIOR
-----------------------
Resource Listing page should show the correct values for the custom fields.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Access Instantis EnterpriseTrack
2. Login as System Administrator
3. Go to Administration section
4. Go to Custom Field
5. Check for Custom Fields for Resources

User-defined Custom Fields
Actions UI Section Field Name Field Type Initiative Visible Required Display in Filters Display on List Page
=============================================================================================================
[ Edit ] Custom Resource OBS 1 Global Resource Global Yes No Yes Yes
[ Edit ] Custom Resource OBS 2 Global Resource Global Yes No Yes Yes
[ Edit ] Custom Resource OBS 3 Global Resource Global Yes No Yes Yes
[ Edit ] Custom Resource OBS 4 Global Resource Global Yes No Yes Yes
[ Edit ] Custom Resource OBS 5 Global Resource Global Yes No Yes Yes
[ Edit ] Custom Resource OBS 6 Global Resource Global Yes No Yes Yes
[ Edit ] Custom Resource OBS 7 Global Resource Global Yes No Yes Yes

6. Go to Resource Listing page
7. Locate resource - ResourceA
8. Click on Actions then Edit, and then Details in front of the record
9. Switch to tab - Resource Custom Fields

Resource OBS 1 ResourceName1
Resource OBS 2 ResourceName2
Resource OBS 3 ResourceName3

10. Cancel to switch back to Resource Listing page
11. Enable the columns for listing for the following columns

Resource OBS 1
Resource OBS 2
Resource OBS 3

12. After the refresh, check the record for resource - ResourceA
13. Noticed the following columns has a empty value listed

Resource OBS 1
Resource OBS 2
Resource OBS 3

14. Resource - ResourceA has values for Custom fields listed below but not showing in the listing page.
15. Issue occurs.

Cause

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