Import of Activities of type Call Report raises error (Doc ID 2087627.1)

Last updated on DECEMBER 16, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Activity Management

When attempting to import Activity of type Call Report,
the following error occurs.

ERROR
-----------------------
This row cannot be imported because the parent Activity record has errors.A matching record of type Activity cannot be found using the value of the attribute PARENT_ACTIVITY_NUMBER that you provided. Cause: No record exists with the specified user key value. Action: Verify that the record with the specified user key exists. If it does not exist, then remove the record from the data file, or update the record with a valid user key.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot import Activity of type Call Report.

Cause

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