Accessing PDF via URL Fails with Error: Document with id -1 and document number -1 not found for bs_id

(Doc ID 2088472.1)

Last updated on NOVEMBER 14, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.

Symptoms

Accessing a PDF document via URL created prior to CPQ Cloud version 2014 R2 gives the error:

Document with id -1 and document number -1 not found for bs_id 1951191633.

Reporting Runtime error (class com.bm.xchange.db.BusinessLogicException): Document with id -1 and document number -1 not found for bs_id 195119163

 

The URL being used is in the format:

https://sitename.bigmachines.com/commerce/buyside/print_dialog.jsp?formaction=printDocument&version_id=4748762&process_id=4653759&action_id=4654407&bs_id=4214754560&id=4214754560&xsl_id=4778833&_user_pref_lang=-1

The URL parameters included are:

Note: All parameters denoted by * are either site specific or quote/user specific

Changes

 Upgrade to 2014 R2 or later version.

Cause

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