XML Import or Export Does Not Run and Remains in a Pending State

(Doc ID 2089291.1)

Last updated on MAY 10, 2018

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 8.3.10.0 and later
Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 8.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

XML Import Jobs fail to run and remain stuck in a Pending state.

EXPECTED BEHAVIOR

The XML Import job status should move from Pending to Running to Complete in a timely manner.

 

The issue can be reproduced at will with the following steps:

  1. Import an XML file from the P6 Professional Client.
  2. Monitor the job status.

Changes

 

Cause

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