Employees Are Not Getting Benefits Deduction

(Doc ID 2089656.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Fusion Benefits Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.9.2.0 version, Manage Benefits

ACTUAL BEHAVIOR
---------------

Employees are not getting some plans rates and element entries. When user reprocess the LE they are getting rates.

Spouse/RDP Life $10,000 and Spouse/RDP Life $25,000, both are not showing the rates for some employee

STEPS TO REPRODUCE
==================
1. Create a New Hire with contacts
2. Login as an employee(this is important) to process the event.
3. Elect the Spouse Life.




Cause

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