Email Not Triggered By Object Workflow On Sales Lead With Condition On The Lead's Status (Doc ID 2089965.1)

Last updated on DECEMBER 21, 2015

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Leads, Sales Campaigns

ACTUAL BEHAVIOR
---------------
Email not triggered


Email is not getting triggered for a specific user with following condition in workflow.

StatusCode == 'RETIRED'


EXPECTED BEHAVIOR
-----------------------
The email should be sent if the condition is fulfilled.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms