Destination Audio Not Played On Click to Call Cloud Call (Doc ID 2090143.1)

Last updated on MARCH 02, 2017

Applies to:

Oracle Live Help On Demand - Version N/A to N/A [Release ATG v1]
Information in this document applies to any platform.

Goal

I have added an audio destination in a link
When I try with my mobile phone as a phone number (destination), the file is played and heard without problem.
But when I'm using the real phone number of the customer service which is a NAS (architecture Service Node + rerouting to the final phone number), the audio file is not played (as if it was played somewhere before the target agent in the rooting process?). Do you have some specific settings to make it work in these conditions ?
 

Solution

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