My Oracle Support Banner

Contact Not Updating Via Import After That Record Was Given A New OSR (Doc ID 2090164.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When trying to change the OSR for contact and accounts, the process is completed successfully but when using the new OSRs to update existing contacts and accounts, it is actually updating old parties that used these OSRs.



Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.