ERROR: Email or Landing Page HTML Upload - "The uploaded file has syntax errors. The content is not valid HTML. It is missing the html element. Please correct the syntax and try again." (Doc ID 2090238.1)

Last updated on JULY 27, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 and later
Information in this document applies to any platform.

Symptoms

When trying to upload a HTML email or landing page, the user receives the following error: "The uploaded file has syntax errors. The content is not valid HTML. It is missing the html element. Please correct the syntax and try again.".

Cause

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