Unable To Delete Specific Account (Doc ID 2090350.1)

Last updated on FEBRUARY 10, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.9.2.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Sales Cloud Rel 9.2

Scenario:
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The customer is trying to delete account record but after getting the prompt of deletion and click OK. The system didn't show any error messages. When they tried to search for the same account again, they are able to locate this record in the system.

Actual Behavior:
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The delete message appears and customer confirms by clicking OK and then the account is not deleted.


Expected Behavior:
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The delete message appears and customer confirms by clicking OK and then the account is deleted.

Cause

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