Account Dynamic Layouts For Mobile Not Working (Doc ID 2091314.1)

Last updated on SEPTEMBER 29, 2016

Applies to:

Oracle Fusion Mobile Sales Cloud Service - Version 11.1.10.0.0 and later
Oracle Fusion Mobile Sales - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.10.0.0 version, Mobile Sales App

When attempting to use Dynamic Page Layouts for the Accounts object, the following error occurs.

ERROR
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Our client is using Dynamic Page Layouts for the Accounts object. This functionality works flawlessly in the SUI but is not working for Mobile. I've attached two screenshots to show what I've set up for the client.


STEPS
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The issue can be reproduced at will with the following steps:
1. Customer makes the same changes to Dynamic Page Layouts in App Composer for SUI and Mobile Pages
2. Pages in Mobile do not appear correctly.

BUSINESS IMPACT
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The issue has the following business impact:
The customer's go-live date is fast approaching and this issue needs to be figured out asap.
Issue Clarification

Cause

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