Mobile Approvals Not Working with Error [Error thrown while retrieving emails for email approval task. Error encountered while trying to connect to Outlook.] (Doc ID 2091771.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R1 and later
Information in this document applies to any platform.

Symptoms

Mobile Approvals do not work as expected, with logged errors in the bm.log:

18 Dec 2015 08:20:24,773 [ERROR] com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl.processIncomingEmails(CmBsEmailApprovalServiceImpl.java:255) - Error thrown while retrieving emails for email approval task.
java.util.concurrent.ExecutionException: com.bm.xchange.util.BMSystemException: Error encountered while trying to connect to Outlook.
at java.util.concurrent.FutureTask$Sync.innerGet(FutureTask.java:222)
at java.util.concurrent.FutureTask.get(FutureTask.java:83)
at com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl.processIncomingEmails(CmBsEmailApprovalServiceImpl.java:251)
at com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl.processIncomingEmails(CmBsEmailApprovalServiceImpl.java:193)
at com.bm.xchange.services.commerce.approvals.EmailApprovalCapsule.runTask(EmailApprovalCapsule.java:35)
at com.bm.xchange.services.task.TaskThread.runTask(TaskThread.java:345)
at com.bm.xchange.services.task.TaskThread.run(TaskThread.java:294)
Caused by: com.bm.xchange.util.BMSystemException: Error encountered while trying to connect to Outlook.
at com.bm.xchange.services.mail.MailService.receiveEmail(MailService.java:538)
at com.bm.xchange.services.mail.MailServiceWrapperImpl.receiveEmail(MailServiceWrapperImpl.java:72)
at com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl$GetEmailCallable.call(CmBsEmailApprovalServiceImpl.java:620)
at com.bm.xchange.services.commerce.approvals.CmBsEmailApprovalServiceImpl$GetEmailCallable.call(CmBsEmailApprovalServiceImpl.java:608)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:303)
at java.util.concurrent.FutureTask.run(FutureTask.java:138)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:662)
Caused by: javax.mail.MessagingException: A3 NO [SERVERBUG] Internal error occurred. Refer to server log for more information. [2015-12-18 09:20:24];
nested exception is:
com.sun.mail.iap.CommandFailedException: A3 NO [SERVERBUG] Internal error occurred. Refer to server log for more information. [2015-12-18 09:20:24]
at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:939)
at com.bm.xchange.services.mail.MailService.receiveEmail(MailService.java:507)
... 8 more
Caused by: com.sun.mail.iap.CommandFailedException: A3 NO [SERVERBUG] Internal error occurred. Refer to server log for more information. [2015-12-18 09:20:24]
at com.sun.mail.iap.Protocol.handleResult(Protocol.java:351)
at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:869)
at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:924)
... 9 more

Cause

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