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Agents Unable To Login CCA (Doc ID 2092139.1)

Last updated on NOVEMBER 27, 2019

Applies to:

Oracle Contact Center Anywhere - Version v8.1.3 FP10 and later
Information in this document applies to any platform.

Symptoms

On : v8.1.3 FP10 version, Contact Center Anywhere

ACTUAL BEHAVIOR
---------------
Users are not able to log on in CCA Application

EXPECTED BEHAVIOR
-----------------------
be able to log in

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the CCA URL App
2. Enter your username and password
3. CCA application fails to load



Cause

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In this Document
Symptoms
Cause
Solution


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