Contact Usage Entitlement Not Reflecting Contract (Doc ID 2092712.1)

Last updated on JANUARY 12, 2017

Applies to:

Oracle Eloqua Marketing Cloud Service - Version 10 to 10 [Release 10]
Information in this document applies to any platform.

Goal

We have recently discussed with our Account Director and agreed to a higher limit for the number of contacts we can have in our database. This change is not reflected on the Contact Status page (When logged into your Eloqua instance, click the ? icon at the top-right > Contact Status) of our instance and the information is still showing the old contact entitlement. 

Solution

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