Simplified Lead Not Assigning To Correct Regional Territory

(Doc ID 2093562.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.

Symptoms

When creating a simplified lead, leads are not assigning to the correct territory when loaded with just an address and no account or contact. In R9, only the zip code and address are needed to ensure the lead gets routed to the appropriate territory.

In R10, leads with an Account or Contact work fine and assign to the correct territory, but the simplified/address only leads do not.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms