Simplified Lead Not Assigning To Correct Regional Territory
Last updated on AUGUST 01, 2017
Applies to:Oracle Fusion Sales Cloud Service - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
When creating a simplified lead, leads are not assigning to the correct territory when loaded with just an address and no account or contact. In R9, only the zip code and address are needed to ensure the lead gets routed to the appropriate territory.
In R10, leads with an Account or Contact work fine and assign to the correct territory, but the simplified/address only leads do not.
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