Oracle SRM CUSTOM AUDIENCE Status is "Waiting" Not Changing to "Ready" (Doc ID 2094150.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Social Marketing Cloud Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

On : NA version, Workflow and Automation

ACTUAL BEHAVIOR
---------------
Customer has contacts populated from Eloqua campaign and CSV but custom audience status is not changing to "ready" in Oracle SRM. The status of audience is "waiting" only.


Customer reported to see the all success in history and log of custom audience. Also Facebook match count is showing high and it shows close to 20 match in Facebook.


How does it match custom audience in Facebook?

EXPECTED BEHAVIOR
-----------------------
Oracle SRM CUSTOM AUDIENCE status to be changed to "ready"

Cause

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