ER - Language to be sent along with the Message on Send To RightNow from Engage (Doc ID 2094824.1)

Last updated on APRIL 28, 2017

Applies to:

Oracle Social Engagement and Monitoring Cloud Service - Version N/A and later
Information in this document applies to any platform.

Goal

Enhancement Request for SRM Engage to automatically send the Language of a post to Service Cloud when sending a message to Service Cloud
Service Cloud handles language very differently than SRM and as such, current functionality requires a workaround on the Service Cloud end to determine the language of the message to be routed to the appropriate Service Cloud site.

This enhancement request essentially wants to simplify and streamline the process in the best way possible, whatever that may be, for language to be easily recognized and shared from SRM to Service Cloud
 

Solution

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