Unable to Access CPQ Cloud from Salesforce after CPQ Cloud Refresh

(Doc ID 2095988.1)

Last updated on JUNE 14, 2016

Applies to:

Oracle BigMachines CPQ Cloud Service - Version 2014 R2 and later
Information in this document applies to any platform.


After a refresh from one CPQ environment to another, users are unable to successfully access CPQ via Salesforce (SFDC).

They are taken to a blank screen when attempting to create or edit a quote.

OAuth is enabled on the site and version 5.0 of the managed package is being used.

No error messages can be observed.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms