Unable to select OSC Addins in outlook (Doc ID 2096630.1)

Last updated on JANUARY 26, 2016

Applies to:

Oracle Fusion Sales Cloud Service - Version 11.1.10.0.0 and later
Information in this document applies to any platform.
Problem : User was not able to select the OSC Addins when the option in managed addins dropdown is COM Addins.

Symptoms

On : 11.1.10.0.0 version, Microsoft Outlook, Not able to select the oracle sales cloud outlook Addin

EXPECTED BEHAVIOR
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Able to select the outlook Addin and will be able to sync

STEPS
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The issue can be reproduced at will with the following steps:
1. Go to Options form file - outlook
2. Select Addins
3. From the Com-Adins box try to check the "oracle sales cloud outlook" addin and click ok
4. Not checked it still remains unchecked.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot run the addins services .

Cause

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